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Some of the problems you may face when entering your advert can be very simply resolved. Please read the Frequently Asked Questions on this page before contacting our sales team.
I can’t see the “place an ad” links on My Advertisements page.
Do you have Norton Anti-Virus software engaged or access through a firewall? You will need to disable these in order for the site to work fully.
I am a current Private Villas or Daltons Weekly advertiser and I have been sent a unique number but I can’t find anywhere to enter it.
Please click here to enter your unique number. You will need to do this BEFORE you place your advert.
I cannot login with my account details.
Have you received an email asking you to activate your account? If so you will need to click on the link in the email. You can only use this link ONCE. Please try to log in using the email address and password noted in the email. If you haven’t received the email, you may have entered your email address incorrectly. Please contact sales on 020 7955 3802 or dhsales@DaltonsHolidays.com
Are you entering your details correctly – please check your email address and password and try again. Remember, your password is CASE SENSITIVE – make sure your CAPS LOCK is not switched on. Use the “Password reminder” service to ensure you have the correct password. If you still have problems please contact sales on 020 7955 3802 or dhsales@DaltonsHolidays.com
I have been asked to activate my advert – I thought I had already done so.
In order to activate your advert and take full advantage of the free period of advertising on offer you need to activate your advert. Go to your “My advertisements” page, tick the box next to the relevant ads and click on the “Activate” button.
I have been asked to “Activate” my advert but I cannot see the tick box or “Activate” button.
The tick box is a small square to the right of your advert. If you cannot see the “Activate” button, you probably did not use your unique number when placing your advert. Please email your unique number and login details to dhsales@DaltonsHolidays.com stating your problem, alternatively contact sales on 020 7955 3802 with this information to hand.
I want to add photos to my advert but do not have digital pictures.
We can scan and upload your photos for you, please access the “Mail Photos” link on the Pictures page for further information.
I have spent a long time entering my details only to find out that I have been logged out and my data has been lost.
You need to save your advert as you go along. If you spend more than 30 minutes on one page the system will log you out automatically. Click “Save changes” at regular intervals and use “Save and Continue” when you have finished entering the information on each page.
I have a number of rental units within my property/hotel; do I have to place a separate advert for each one?
No, you can make “Secondary ads” for each rental unit within one property/hotel. Each unit must be at the same location and within the same property/hotel. Secondary ads expire at the same time as the “master” advert but will be charged at a price to reflect the time left on the advert. Secondary adverts are half the price of a master ad. Click on the “Secondary” link under each relevant advert on your “My Advertisements” page. Remember to change the rates and availability on each unit. Ads that are updated regularly appear further up the listings.
How do I get my advert to appear at the top of the listings?
Adverts are sorted randomly, however, those adverts which are regularly updated (i.e. their availability is updated) will be treated with a higher priority and will appear further up the listings.
The location of my property/hotel does not appear in your location lists.
On the locations page, choose the continent,
country and regions as far as you can. You will then be given a link through
which you can email us a request to add in your resort/town. If you do not see
the link, you we will not be able to add in any further locations, however,
on the main locations page you will be given a free text field in order to enter
your ultimate location. It is also recommended that you include your local area
in your advert heading.
Locations will not appear on the search side of the site until a hotel/property
has been added to it.
What
are the “British Code of Advertising Practice” and the “Trade
Descriptions Act 1968” as referred to in the Advertising
Terms and Conditions?
These two codes are put in place to
protect the public against false advertising by ensuring that they are “legal,
decent, honest and truthful”. You can access the two by clicking on the
links below:
British Code of Advertising Practice: www.asa.org.uk
(The Codes)
Trade Descriptions Act 1968: www.dti.gov.uk/access/trade/
I
placed an advert online but cannot find it in your database.
Please allow 48 hours for your advert
to appear (a little longer if placed over weekends or bank holidays). This slight
delay allows the adverts to be manually checked, before appearing live.
You can check the status of your advert by logging in and visiting your “My
Adverts” page.
If you have waited longer than this and your advert is still not showing contact
DaltonsHolidays.com - Sales
quoting the email address you registered with and the advert reference number.
How
do I renew, amend or cancel my advert?
You can amend, renew or delete your
advert by logging in and visiting your “My Adverts” page. If you
experience problems please call our sales team on 020 7955 3802 who will be
happy to help, or email DaltonsHolidays.com
- Sales
I
have been charged twice for my advert.
Each click of the "Make Payment"
button creates a payment. Therefore, if the button is double clicked, two payments
will be made. Please contact us
(with your Netbanx reference number, previously emailed to you) to arrange a
refund or call our sales team on 020 7955 3802
Are
my financial details secure when I place an advert online?
All transactions are carried out over
a secure Netbanx server. To ensure that transactions passed are secure and trusted,
NetBanx uses a combination of techniques:
• NetBanx runs Netscape Enterprise Secure Server, acknowledged as an industry
standard for applications requiring security.
• All payment card information sent to NetBanx and from NetBanx is encrypted.
• Firewalls within the NetBanx system allow the isolation of information
from hackers.
• NetBanx has been developed from processes established over five years
as a security system specifically for the Internet environment.
For additional peace of mind, when the transaction has been successfully completed,
you will receive a confirmation email.
If you are still unsure, you can contact our sales department on 020
7955 3802 who will discuss this with you further
My
credit/debit card is not accepted?
All major credit cards are accepted
by our system. Please check you have entered the correct address and postcode
for the credit card you are using, that you have selected the correct expiry
date and that you have entered the security code as explained in the help tip
next to the security code box. If you are still experiencing payment problems,
please call our sales team on: 020 7955 3802
who will be able to help you.
If you have further queries that are not answered within the FAQ's above, please call our sales team on 020 7955 3802 who will be happy to help. Alternatively, email your query to: dhsales@DaltonsHolidays.com.
If your problem is of a technical nature, please email enquiries@daltonsholidays.com stating your browser type and version (i.e. IE6, Netscape 7).
Feedback from our customers is always welcome, if you have and comments or suggestions, good or bad, please feel free to email us.
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